Hellenic
Import & Update Products
On this page you can create a new product and/or update an existing product. Decimal points (.) and commas (,) are accepted in the price and weight fields of the product. A flag indicates whether the field is language specific or not.
On this page you can also search for an existing product based on the following fields and use it as a template for your new product.
✔ Product name (title)
✔ Manufacturer Product Number (MPN)
✔ Global Trade Item Number (GTIN)
If the search is successful, a list of available products matching the search criteria will be displayed. Select one to import the main settings of that product into your new product.
Category Product Listing
Here you define the category of the product, the supplier of the product and other fields for grouping products, such as types or labels.
✔ Select Vendor from a list of all available vendors
✔ Main (primary) category list with all categories
✔ Secondary categories list with all categories
✔ Product Type list with all available product types. This list is only available, if types are created and enabled.
✔ Product Tags list with all available product tags. This list is only available, if tags are created and enabled.
Product ID
This section is used to specify the main product info, like product id and name as well as other crucial information like product condition (new/used), the priority when displaying products in categories product gtin/mpn and other settings.
✔ Product ID (non numerical ID)
✔ Product name (title)
✔ Meta keywords
✔ Meta title tag
Meta title tags define the title of a document and usually appear as header in your browser and as title in your browser tab. They are also used by search engines and by external websites when linking to your page.
✔ Product manufacturer list with all available manufacturers
✔ Condition selection to specify if the product is new or used.
✔ Status details for new and used products
✔ Classification priority for the product
✔ Manufacturer's Product Number (MPN)
✔ Global Trade Item Number (GTIN)
✔ Embed code for Widgets you use and embed it on another website to display the product
✔ Product subtype (product category). The available options are as follows:
✔ Normal products, which do not fall into any of the other categories
✔ Registration of Subscription products (digital and non-digital)
✔ Products/services with reservation option
✔ Digital music products
✔ Shop services with special products created as purchased shop services for suppliers.
✔ Some special products, such as discounted user membership products or login group membership products, use the internal product subtype "User Group". Products for this subtype are created in their special menus and are not available as an eligible user subtype for manually added products.
If a product with the "User Group" subtype is edited, the subtype option is not available.
Price & Tax
This section is used to specify prices and taxes for the product.
✔ Product price is the normal price of the product. If the customer needs to call you for the product price, select the "Call For Price" checkbox.
✔ Product sale price, if the product is on sale.
✔ Is this a taxable item? Determine if the product is taxable or not.
✔ Select tax class from the list of all available tax classes.
✔ Tax rate at product level.
Determine a tax rate at the product level. This field is an override to the tax setting. Any value you enter in this field will override any other tax settings.
Shipping
This section is used to specify the shipping settings for the product.
✔ Free shipping Checkbox to set free shipping for the product
✔ Product is available in the following countries list to limit the product availability by country. By default, all countries are preselected and available for the product.
✔ Unit weight in lbs or kg.
✔ Shipping price for Product Level, this setting will override any other shipping prices, including all other calculations for shipping prices for this product at the storefront
✔ Inter pack/Casepack
✔ Dimensions (width x length x height) Unit dimensions, used for calculating the shipping price
Availability
This section is used to specify the availability settings for the product.
✔ Is this product available? Specify whether the product is available or not.
✔ Minimum/Maximum Quantity in Order, Specify a minimum or maximum quantity the customer needs or can add to the cart.
✔ Product available date, Specify a date when the product becomes available.
✔ Product expire date, Specify a date, when the product expires and is not available anymore.
Special Pages
This section is used to flag products for special pages, like shop and vendor frontpages.
✔ Mark product as a “Hot Deal”? The product will be marked as „Hot Deal“ and will also appear in the „Hot Deal“ page at the storefront.
✔ Show product on home page, The product will appear at the shop’s homepage
✔ Show product on vendor homepage, The product will appear at the vendor’s homepage
Group & Discounts
This section is used to specify customer groups and discounts for the product.
Customer groups for discounts and product/category access are available as soon as groups were created at the customer groups page and the feature was enabled.
Settings regarding reward points are available as soon as the reward points system was activated at the reward points management page for your shop.
Disable or Enable customer group discount for this product.
User group for product/category list with all available customer groups for the product.
Returns & Policies
This section is used to define product returns and the product returns policy.
✔ Specify whether or not RMAs are available for this product.
✔ Return and Refund Policy list with the available choices for returns and refunds to specify, how many days a user has after receiving the item to return the item for a full refund or if refunds are not available for this product.
✔ Return shipping payment, Select who pays for the return shipping in the event of a return between the available choices of:
- Buyer pays return shipping
- Seller pays return shipping
Quick Overview
Specify a short overview for the product. This overview will be used as text for several export functions instead of the verbose product description and in several catalog views.
Description
Verbose description for the product. This is the main product description that is displayed at the product page at the storefront.
Specifications
Specifications for the product.
Products Image
This section is used to select a main product image and to specify the image zoom settings.
✔ Use Global Settings
✔ None
✔ Zoom
✔ Magnify
✔ Magnify Thumb
✔ Lightbox
✔ Hoverimage
✔ Inner Zoom (experimental)
✔ Magic Toolbox Magnify
✔ Magic Toolbox Zoom
✔ Magic Toolbox Thumb
✔ Magic Toolbox Zoom Plus
Product Attributes
Product attributes can be used to specify different versions of a product by either specifying predefined versions (through selection lists) or by allowing the customer to enter or submit data.
There are the following types of product features available:
✔ Drop-Down Lists: Allows the selection of one option from a predefined dropdown list.
✔ Radio Buttons: Allows the selection of one option from a predefined radio button list.
✔ Text Input: Allows the customer to add a text to an ordered product through a text input at the storefront.
✔ Checkbox: Allows the optional selection of a single option.
✔ Textarea Input: Allows the customer to add a large text to an ordered product through a textarea at the storefron.
✔ File Input: Allows the customer to add a file to an ordered product though a file input selection at the storefront.
✔ Date/Time Input:
✔ Date Input: Allows the customer to add a date to an ordered product at the storefront.
✔ Time Input: Allows the customer to add a time to an ordered product at the storefront.
Add New Attributes
After a product was saved, you can add attributes to this product.
The add new feature form is used to define the general settings for a new product feature. The following fields are available for new product features:
Name of the product attribute.
Attribute caption that is visible in the storefront for the specific product attribute.
Classification priority for the product attribute.
Attribute types which are available:
✔ Drop-Down
✔ Drop-down buttons
✔ Text input
✔ Checkbox
✔ Free text input
✔ Import file
✔ Insert date/time
✔ Insert date
✔ Insert time
Options (for pick lists) with radio buttons and check boxes.
Maximum text length, if text input is selected as an attribute type.
Specify whether the features are active or not.
Specify whether the stock is tracked via this attribute or not.
Drop-down selection boxes and radio buttons and, with some limitations, check boxes, have a list of options where various parameters can be added to change the weight or price of the product. You can add multiple options by adding them, one value per line, to the pick list. Each line in the options list is selectable on its own in the store and acts as a sub-option.
Please note: The first option in a radio button list and drop-down list is always preselected at the storefront. If you want to make this attribute type optional, you can set the first item to be blank or to not have an actual option.
example: if you have a dropdown list or radio button list with the name “Extras” and the following options in the options list:
✔ none
✔ red
✔ blue
✔ green
The first option “none” will be preselected, therefore making the “Extras” attribute optional. e.g.: if you have a dropdown list or radio button list with the name “Extras” and the following options in the options list:
✔ red
✔ blue
✔ green
The first option “red“ will be preselected, therefore making the “Extras” attribute mandatory.
Please note: Drop-down and radio button lists are optional or mandatory depending on the first item in the options list.
Since checkboxes are single (and only single) options themselves, only one option can and should be added to the option list, if checkbox is selected as type. For several options you need to create several checkboxes.
Please note: Checkboxes are always optional.
Drop-down select boxes, radio buttons and checkboxes can have additional optional parameters for their options.
The parameters are entered in the following format: (parameter1,parameter2).
The first parameter is the price modifier, the second parameter is the weight modifier. You can use a percentage amount or decrease/increase the original product values for price and weight either with fixed or with percent values.
Modifiers are separated by comma ”,” and the whole parameter section is in brackets ”()”.
Tip: Weight and Price modifiers are in the default store weight and price units.
If you select text input as attribute type, you can limit the text length of the attribute.
Text inputs can be used for optional attributes where a text input from a customer is needed, e.g.: if the customer can choose an optional text for engraving a ring
Textarea inputs don’t have any additional parameters and are used where large text inputs are needed from a customer, e.g. the text for a wedding invitation card.
File input, date/time, date and time inputs also don’t have any additional parameters.
After you set all your settings, click on the „Apply Changes“ button to add this attribute to the product. After adding the attribute to the product, it can be edited through the product attributes list (see below).
Global Attributes
Global attributes allow you to easily add predefined attributes to a product. To learn more about how to create global attribute go to the global attributes page.
The assign global attributes form is used to assign global attributes to a product. The list at this section shows all current active global product attributes that can be applied to the current product. The information shown includes the title the caption and - if available - the options for this attribute.
Select the global attributes you want to assign to the product and click on the “Apply Changes” button to assign the selected global attributes to the product.
Once assigned global attributes are added as normal attributes to the product and can be edited or changed through the product attributes list (see below).
Custom Attributes
Custom attributes are special product attributes for special purposes.
The custom attributes section allows you to create dynamic and advanced attributes. Clicking on the links will either open the dynamic attributes details page for this product or the advanced attribute builder.
This section also shows how many dynamic and advanced attributes are currently assigned to the current product.
Please note: Custom product attributes are deprecated and shouldn’t be used anymore! They are included solely for backwards compatibility.
Product Attributes List
The product attributes list shows all attributes, that are currently assigned to the current product.
The product attributes list shows all assigned attributes if the current product. The list shows information like the internal attribute ID, the attribute name and caption, the sorting priority of the attribute, if the attribute is active and if it is used to track inventory or not.
Depending on the attribute type (dropdown lists, radio buttons and checkboxes have options), the list shows also information about the product attribute’s options including their price and weight modifiers and if any images or files are assigned to these options.
To add or modify the options, except for the visible fields in the list, click on the “Advanced Edit” button to open the advanced edit page for this attribute.
The advanced edit page allows you to add or change an attached file that the customer receives, when buying the product with this option selected, or to change the assigned image of an option, to add more options, remove options, etc.
Click on the “Delete” button on the right side of each attribute in the list to completely remove this attribute.
The attributes list also allows you to bulk change all the assigned attribute by changing the field values and clicking on the “Save Changes” button to save the changes.
Product Attribute Details
The product attribute details page allows you to edit all details of a product attribute and it’s options.
The product attribute details form shows all the details of a selected attribute including it’s options. The form shows information like the internal attribute ID, the attribute name and caption, the sorting priority of the attribute, if the attribute is active and if it is used to track inventory or not.
The form also shows information about the product attribute’s options including their price and weight modifiers and if any images or files are assigned to this option. It also allows you to either change the assigned images and files or remove them.
You can add a new option by entering data into the last empty option in the option list of the attribute. Click on the “Save Changes“ button to save an added option and to add another one, if desired.
Tip: Option images are shown instead of the normal product image, if an option with an image is selected (provided the selected image preview functionality for the product supports image swapping).
Please note: Attached option files are only available for the customer, if the customer chooses this option
Click on the “Save Changes” button to save any changes to this attribute.
Click on the “Edit Product Information” button to return to the product details page.
Product Inventory
You have several options how to create and track your product’s inventory.
✔ No Inventory Tracking
✔ Track Inventory at product level
Inventory is only tracked for the product (disregarding any attributes or attribute combinations).
Once the inventory reaches the stock warning limit, customers will not be able to purchase the product.
✔ Track inventory at attribute level - Track only defined combinations
This method tracks all defined combinations.
Undefined combinations are not tracked, but are still available for purchase.
Once a defined combination reaches the stock warning limit, customers will not be able to purchase it.
✔ Track inventory at attribute level - Sell only defined combinations
This method only allows defined attribute combinations to be sold.
Customer’s will not be able to purchase undefined combinations
Once a defined combination reaches the stock warning limit, customers will not be able to purchase it.
At the inventory rule section, you can define, how the product is handled once the allowed minimum is reached.
The following options are available:
✔ The product will not displayed at the storefront, if the allowed minimum is reached.
✔ An “Out of Stock” message will appear when a customer visits the product page at the storefront.
✔ The total stock of your product.
✔ Customers will not be able to buy this product if the stock limit is equal to or less than what you set.
The inventory control on product’s attribute level section is only available, when one of the “Track inventory at attribute level” methods is chosen for inventory tracking.
The following fields are available:
✔ The specified attribute option for which you want to set an inventory record.
✔ The unique identifier (Sub ID) for the product inventory record.
Note: The Sub ID must be unique for the product. Do not use the same Sub ID for multiple attributes or combinations of attributes for the same product. You may use the same Sub ID for different products. Do not use the same Sub IDs for the same product, but use the same Sub IDs for the same product.
✔ The total stock of your product for the selected feature or combination of features.
✔ Customers will not be able to purchase this product with the selected feature or feature combination if the stock is equal to or less than what you set.
✔ This setting is active for the selected feature or feature combination.
After selecting the desired options click the "Add New Inventory Record" button to add this record to the inventory list.
The record will then appear in the current inventory list below.
The current inventory list:
The inventory list is only available, when one of the “Track inventory at attribute level” methods is chosen for inventory tracking.
The current inventory list shows an overview of all defined attributes and attribute combinations in your inventory records.
The list also allows you to bulk change the activate flag, the attribute’s sub ID, the current stock and stock warning quantities. The attribute options are not changeable through this list.
Click on the “Apply Changes” button, to save the changes to your inventory records.
If you want to completely remove an inventory record, click on the delete icon on the right side of each inventory record item.
Recommended Products
You have several options to promote other products alongside a product by either adding recommended product families or by adding related products to a product.
You can add previously created product families to your products to promote other products in certain product groups. Recommended products will usually appear below the product detail page at the storefront.
The recommended products families section:
The select box at the left side list all currently available product families that were not added to this product yet.
To add a product family to a product, select a product family on the left select box (available recommended product families) and click on the arrow pointing to the select box at the right side (recommended product families for this product). The selected item will be added to the recommended product families for this product list.
To remove a product from the recommended product families for this product list, select a product family in this select box and click on the arrow pointing to the available recommended product families list. The product family will be removed and re-added to the list with the available product families.
You can also doubleclick with your mouse on any item on the list to either add or remove it to the product’s recommended product families.
You can also define related products that are promoted when customers go to a product details page or at checkout. Related products are usually products that might be of interest for customers who buy certain products.
e.g.: Customers who buy a computer mouse, may also be interested in buying a mouse pad.
These products don’t need to be in a product family and can be added through the related products form.
The related products section:
Related products can be placed at two positions, at the product’s page or at the checkout/cart page. While the details page will only feature related products for one product, the related products at the checkout page will be chosen for all products a customer added to his cart.
To add related products for a product enter the product id either at the product page field or the checkout page field. To add several related products, enter the product ids separated by comma.
As soon as you start typing, the integrated search will open a pop-up and show you any matches for the partial product id you entered. You can select a product id from this list and it will be added to the field.
After you added any recommended product families or related products to a product, press the save button at the bottom of the page to save the changes.
Quantity Discounts
At the quantity discounts tab you can manage the product’s current quantity discounts, view, change or delete them.
The current quantity discounts section:
The current quantity discounts section shows the product’s already defined quantity discounts and their ranges. You can change the min and max ranges, the discount (percent or amount), if the customer gets free shipping with the quantity discount and if a discount is available for wholesalers
The checkbox on the left indicates, if the quantity discount is active or not.
Press the save button at the bottom of the page to save the changes.
The add a new quantity range form:
After filling out the add a new quantity range form, press the add button to save a new range discount.
Secondary Images
In this tab you can manage the secondary images of the product, delete the old ones, upload new images, change their priority, etc.
At the product secondary images list you can see thumbnails for the product’s uploaded secondary images. You also see basic image information like file path and file name, image dimensions and image size. You can select a sorting priority for the image and if an image is visible or not. Press the delete image button, if you want to delete an image.
At the upload new secondary images form you can upload up to three additional images at once. After you uploaded the images you can again upload up to three images. Select a file from your desktop computer and select if the image should be visible on the site or not.
After you made the change to the current images and/or set new images for uploading, you can press save changes make the changes and upload the new batch of images.
Auctions
The auctions tab is available for products, when product auctions are enabled in your shop settings.
Please note: Some product settings are not compatible with auctions, including user group products, subscription products and products with attributes.
At the auction settings section, you can set, if a product is available as auctionable item and if the product is auction exclusive. Auction exclusive items are only available through auctions and cannot be bought immediately for a set price.
The following fields are available:
Select, if the product is available as auctionable item or not.
Select, if the product is only available as an auctionable item.
✔ If checked, this product can only be obtained through an auction.
✔ If unchecked, the product is also available as normal buyable product.
Available as an auction needs to be selected to set an auction as auction exclusive.
Before an item can be sold through an auction, a schedule for an auction as well as several base settings for the auction need to be set.
The auction schedule list:
The auction schedule list, shows all current and previous auctions for the current product.
The displayed information included, the auction ID, the start and end date of the auction, the minimum bid price for the auction and the current status of the auction.
At the right side of the list, several functions are available to manage the auction schedules.
Click on the edit icon, to open the auction details page.
Click on the delete icon to completely remove the auction and any placed bids for the selected auction.
The add a new auction schedule form:
You can add new auctions through the auction schedule form. The product won’t be available as an auction, even if it’s set as auctionable item, until the current date is in between the auction start date and end date.
After the auction end date has passed, the auction will end automatically and all bidders will receive a notification that the auction has ended.
The winner of the auction will receive a special notification and instructions on how to proceed to pay for the auctioned item.
The following fields are available:
✔ Start date of the auction
✔ End date of the auction
Please note: Depending on your settings, you can either set a end date freely or the shop will automatically calculate an end date and set it for you
✔ The start/minimum price of the auction.
Please note: Depending on your settings, a minimum start price may be mandatory.
Only one auction can be active at the same time for the same product. Overlapping auction schedules are not allowed.
Please note: Currently, auctions are only available for a single item, no matter how many items are available in the inventory.
Click on the “Save Changes” button to save any changes or add a new auction schedule.
Click on the “Reset Form” button to reset the auction form.
Ebay
The eBay tab is available for products, when eBay auctions/listings for products are enabled in your shop settings.
Please note: Some product settings are not compatible with eBay listings, including user group products, subscription products and products with attributes.
When adding a product to eBay, most settings for the item are set automatically.
The following settings are used for the eBay listing when you add an item through the eBay form at the product details page:
✔ product title
✔ product description
✔ product price (as a preset for buy it now)
✔ primary product image
✔ product condition (new and used)
✔ realtime shipping origin settings (specific for each vendor)
✔ payment service and method settings (preset and selectable)
✔ PayPal email address (if PayPal is chosen as a payment method for the listing)
✔ shipping service settings (preset and selectable)
✔ free shipping (preset and selectable)
✔ return and refund settings (through a preset, specific for each vendor)
Additional settings can be set or adjusted at the add an eBay schedule form when adding the product to eBay
The eBay schedule list:
The eBay schedule list, shows the latest eBay listings for the current product, included past and present eBay listings.
The displayed information included, the auction ID, the start and end date of the ebay listing, bid count for the listing, the minimum bid price for the ebay listing and the current status of the listing.
At the right side of the list, several functions are available to manage the listing.
Click on the edit icon, to open the eBay details page where you can manage the auction status and view details about bidders and placed bids.
Click on the delete icon to delete the association of this eBay listing with this product.
Please note: Removing the eBay listing through the delete icon will not stop or delete the listing itself, just the association with the shop product.
Click on the eBay listing link at the bottom of the schedule list, to open the eBay products page with a list of all eBay listings for this product.
The add a new eBay schedule form:
Before an item can be set as an eBay listing several base settings for the listing need to be set.
You can add new eBay listings through the eBay schedule form. To add a new eBay listing through this form, you need to enable the “available at eBay” checkbox, otherwise the current product won’t be added to eBay, even if you fill out the rest of this form.
The following fields are available:
✔ Enable, to submit the current product to eBay to be added as a listing.
✔ The currently selected ID of the eBay category if a product is submitted to eBay it will be listed under this category.
✔ You can select an eBay category for the product, by entering the desired search string into this field. After you entered some text. a popup will appear with all matching eBay categories, where you can select the desired eBay category for this product.
✔ Select the matching eBay category. After you selected the root category, a sub category select box will appear.
Continue selecting sub-categories until the “leaf category selected” message appears.
eBay doesn’t allow listing items in “main” categories, only “leaf categories” are available for item listings.
✔ The start price of the eBay listing.
Please note: You can leave this blank or at 0, if you don’t want to create an auction but rather a fixed price listing at eBay.
✔ The fixed/buy it now price for the eBay listing. (eBay Buy it Now)
Please note: You can leave this blank or at 0, if you don’t want to have a fixed price/buy it now option for your eBay listing.
✔ The quantity of the item in your eBay listing.
Please note: Only single items can be sold in auction-style listings. Leave this at 1, if you want an auction-style listing or an auction-style listing with a buy it now price. You can set a higher quantity, if you only offer a buy it now price without an auction for this item.
✔ The duration of the listing at eBay.
Please note: Certain categories only allow a specific duration for a listing. If you get an error about the duration, when trying to add a product to eBay, please change this setting to a valid duration.
✔ Your preferred shipping method for the eBay listing.
✔ Enable this checkbox, if you offer free shipping for this item for your eBay listing.
✔ Your preferred payment method for your eBay listing.
Please note: Only one eBay listing can be active at the same time for the same product. eBay doesn’t allow the same product from the same vendor to the listed twice simultaneously.
Please note: Currently, auctions are only available for a single item, no matter how many items are available in the inventory.
Click on the “Save Changes” button to save any changes or add a new eBay schedule.
Click on the “Reset Form” button to reset the eBay form.
Booking
The booking tab becomes available after a booking product was created (saved). It allows you to setup some booking specific properties of your product.
The booking tab is only available for products, when booking products are enabled in your shop settings (Product Features).
The booking properties section:
After creating a booking product, you get access to the booking properties section where you can setup some booking specific product properties.
The following fields are available:
✔ The booking product’s start date.
The product can only be booked for dates after the start date.
Leave Blank, if no start date is necessary.
✔ The booking product’s end date.
The product can only be booked for dates before the end date.
Leave Blank, if no end date is necessary.
✔ The unit (in minutes) field allows you to define how many minutes each unit lasts.
The available time from the weekly availability will then be split into several slots according to the unit length.
✔ The slots (per Unit) field allows you to define how many slots are available for a time unit.
This allows you to offer a booking product/bookable service several times for the same time slot.
Please note: The start and end date only define, if a product is available for booking during the set time frame. The product will still appear at the storefront at earlier and later dates.
You can access additional booking specific properties through the “Setup Advanced Booking Properties” link at the bottom of this tab.
Product Questions
The product questions and answers feature provides an extensive system to create product specific FAQs by creating questions and answers for specific products.
The product questions tab provides an overview of the most popular questions and answers for the currently selected product, it also allows you to access the product questions and answers management pages, where you can create new questions, delete questions, add and delete answers and add or delete comments.
Please note: The product questions tab is only available for products, when product questions and answers are enabled in your shop settings.
The questions and answers section:
At the questions and answers section, you see an overview of the questions and answers for the current product and you can directly access the product’s main questions page where you can manage your product specific questions and answers.
The list shows the question and question ID and the most popular answer for the specific question. Additionally it shows, how many answers exist for this question and if any registered users voted for this question at the storefront.
At the bottom of the list information is shown about the currently selected language, since questions are language specific and the total count for all questions for the current product.
Click on a question to open the details page for the selected question.
Click on “View All Product Questions” to see all questions for the selected product and manage your questions, answers and comment for the product.
